Concierge Care Program
The Concierge Care Program is our yearly membership which provides you with consistent access, priority scheduling, and coordinated support from Dr. Jacobson and the BCMH Staff. Read on to find out more details and have your questions answered.
Frequently Asked Questions
1. What is the Concierge Care Program?
It’s a yearly subscription care model that provides consistent access, priority scheduling, and coordinated support from Dr. Jacobson and the BCMH Staff. This model allows us to offer more stable, responsive, and personalized care.
2. How much does it cost?
The annual fee is $2,100, billed every year. All new patients begin with a $750 initial consultation fee with Dr. Jacobson.
3. What does the Concierge Care Program include?
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Text and email support throughout the month
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Prescription management, including necessary adjustments and refills
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Prepaid Sessions: (4) 30’ private sessions with Dr. Jacobson (in person or virtual)
4. Are additional sessions available?
Yes. Additional 30-minute sessions may be scheduled as needed at a discounted concierge rate of $375 per session, compared to the standard $450 per 30-minute rate beginning in 2026.
5. What about phone calls or check-ins?
Brief messages are included in the program. Phone calls lasting longer than 15 minutes are billed as a 30-minute session at a concierge rate of $375.
6. Do I need a card on file?
Yes. A valid credit card is required for the annual fee and for any additional sessions outside of the included visits.
7. What is the cancellation policy?
Missed appointments or cancellations with less than 24 hours’ notice will be charged the full session fee.
8. Is the concierge fee refundable?
We are always happy to discuss concerns and aim to ensure the program is the right fit.
9. What if I have more questions?
Please contact our team at questions@bridgecenterhealth.com. We’re happy to help support through this transition.